Solutions for automatic analysis of the Voice of the Customer

We help you improve your commitment towards your customers and employees through the exploitation of the Voice of the Customer and feedback analysis.

2026 ERDIL Panel Discussion (Illustration)

Try Focus, the leading platform for analysing customer feedback!

Focus allows you to make the most of your customers and employees messages!

With Focus, you can immediately view all the key insights, transform verbatim into actionable data which will feed your action plans and enable you to quickly achieve an actual return on investment.

Identify the topics that matter to your customers right away

The Top/Flop Concepts insight allows you to immediately visualise the most complimented and most criticised topics.
Then delve deeper into the results obtained for each concept with our Focus Concept feature!

Ever more sophisticated detection of emotions

Amazement

Enchantment

Satisfaction

Anger

Frustration

Dissatisfaction

Visualise the intensity of the emotions that impact your customers’ loyalty!

Manage the Voice of the Customer effectively

Detect which point of sale in your network, which product range or which touchpoint is the most effective with your customers!
Insight Top/Flop réseau
Insight Top/Flop offres
Insight Top/Flop Touchpoints

Take advantage of 100% of the actionable data from your customer feedback

Causes of churn

Understand why your customers are leaving you, call them back, and save thousands of dollars by winning back their loyalty

Loyalty Impact Score

Don’t miss out on weak signals that can have a significant impact on your brand if they are not detected and addressed in time!

Promotors / Detractors

Is NPS one of your main satisfaction indicators? Discover our feature that compares your feedback and NPS scores.

What makes us different?

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Customer feedback analysis (Icon)

Custom analysis

We adapt our analysis to the characteristics of each project: volume, channels, languages of your messages.

Human + Artificial Intelligence

ERDIL has been a customer feedback analysis specialist for almost 20 years. Our methodology combines Artificial Intelligence (AI) and human expertise for optimal precision and traceability of the analysis.

Human + Artificial Intelligence (Icon)

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Output interfaces usability (Icon)

Usability

Our results interface, Focus, is constantly being improved. Our goal is to provide the best usability, a most convenient navigation and all the tools to transform verbatim into relevant insights.

Data sovereignty

We guarantee that all your data and all processing we carry out are hosted in France, in compliance with current regulations (GDPR, AI Act, etc.) and in order to preserve the sovereignty of your data.

Souveraineté des données (Icône)

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Reactivity (Icon)

Reactivity

Client support has always been a major concern for ERDIL. Whether at the launch of a project, during its deployment or its evolution, you can rely on the reactivity of our teams.

Conviviality

We are commited to developing trust, benevolence and conviviality in our collaboration with all of our stakeholders! Our events also embody these values.

Conviviality (Icon)

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ERDIL's Engagement (Icon)

Engagement

ERDIL also wants to combine economic success and CSR engagement. Discover why these issues matter to us and our day-to-day actions.

ERDIL is also the author of the Brèves de Verbatim

Brève de Verbatim : Overachiever (Illustration)
Brève de Verbatim : New manicure (Illustration)
Brève de Verbatim : Be kind, remind (Illustration)
If you’ve made it this far, you deserve a break with the Brèves de Verbatim!

The ‘Brèves de Verbatim’, inspired by real customer messages, are true gems of customer relationship situations and allow you to approach customer messages in a fun way!