Solutions for automatic semantic analysis of verbatim

We help improve your commitment towards your customers and employees through the exploitation of the Voice of the Customer and feedback analysis.

2024 ERDIL Panel Discussion report (Illustration)

What makes us different


Customer feedback analysis (Icon)

Custom analysis

Our analysis is adapted to the characteristics of each project: volume, channels, languages of your messages.

Human + Artificial Intelligence

ERDIL is specialised in customer feedback analysis with more than 17 years of experience. Our methodology combines Artificial Intelligence (AI) and human expertise for optimal precision and traceability of the analysis.

Human + Artificial Intelligence (Icon)



Output interfaces usability (Icon)


Our results interface, Esatis, is constantly being improved. Our goal is to provide the best usability, a more convenient navigation and all the tools to transform verbatim into relevant insights.


Client support has always been a major concern for ERDIL. Whether at the launch of a project, during its deployment or its evolution, you can rely on the reactivity of our teams.

Reactivity (Icon)



Conviviality (Icon)


We are commited to developing trust, benevolence and conviviality in our collaboration with all of our stakeholders! Our events also embody these values.


ERDIL also wants to combine economic success and CSR engagement. Discover why these issues matter to us and our day-to-day actions.

ERDIL's Engagement (Icon)



Local and International presence (Icon)

Local and international presence

We are located in Besançon… with an international activity in more than 25 countries. We cultivate this dual attachment and we are proud of that!

They trust ERDIL

ERDIL's client: Orange (Logo)
In contrast to a manual analysis, ERDIL analyses are constant, which is essential to be able to follow the evolution of our KPIs.
ERDIL's client: SUEZ (Logo)
The L.I.S. visualisation is very insightful. We can zoom in on a number of verbatim which talk about the same concept and do a deep dive on points that they talk about less frequently but in a very negative way.
ERDIL's client: LCL (Logo)
ERDIL analyses help us to identify what is important in the customer’s eyes. They have the advantage of being simple and spontaneous.
ERDIL's client: Stellantis (Logo)
The Customer Journey visualisation in Esatis allows us to put the concepts into context, at each step of the journey. It helps to tell the “client’s story”, to know what they take away from their experience.
ERDIL's clients testimonials (Illustration)