Our analysis is adapted to the characteristics of each project: volume, channels, languages of your messages.
Human + Artificial Intelligence
ERDIL is specialised in customer feedback analysis for more than 15 years. Our methodology combine Artificial Intelligence (AI) and human expertise for an optimal precision and traceability of the analysis.
Our output interface, Esatis, is constantly being improved. Our goal is to provide you the best usability, a more convenient navigation and all the tools to transform verbatim into relevant insights.
Client support has always been a major concern for ERDIL. Whether at the launch of a project, during its deployment or its evolution, you can rely on the reactivity of our teams.
We are commited to develop trust, benevolence and conviviality in our collaboration with all of our stakeholders! Our events also embody these values.
ERDIL also want to combine economic success and CSR commitment. Discover why those issues matter for us and our day-to-day actions.
Local and international rooting
We are located in Besançon… with an international activity in more than 25 countries. We cultivate this dual attachment and we are proud of that!
They trust ERDIL
The Customer Journey visualisation in Esatis allows us to put the concepts into context, at each step of the journey. It helps to tell the « client’s story », to know what they take away from their experience.
The L.I.S. visualisation is very insightful. We can zoom in on a number of verbatim which talk about the same concept and do a deep dive on points that they talk about less frequently but in a very negative way.