Solutions for automatic semantic analysis of verbatim

We help you improve commitment towards your customers and employees with exploitation of the Voice of the Customer and feedback analysis.

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Prochain événement : Salon Stratégie Clients 2022 (Illustration)

What makes us different


Analyse des messages clients : sur mesure (Illustration)

Custom analysis

Our analysis is adapted to the characteristics of each project: volume, channels, languages of your messages.

Human + Artificial Intelligence

ERDIL is specialised in customer feedback analysis for more than 15 years. Our methodology combine Artificial Intelligence (AI) and human expertise for an optimal precision and traceability of the analysis.

Humain + Intelligence artificielle (Illustration accueil)



Ergonomie (Illustration Accueil)


Our output interface, Esatis, is constantly being improved. Our goal is to provide you the best usability, a more convenient navigation and all the tools to transform verbatim into relevant insights.


Client support has always been a major concern for ERDIL. Whether at the launch of a project, during its deployment or its evolution, you can rely on the reactivity of our teams.

Réactivité (Illustration Accueil)



Convivialité (Illustration Accueil)


We are commited to develop trust, benevolence and conviviality in our collaboration with all of our stakeholders! Our events also embody these values.


ERDIL also want to combine economic success and CSR commitment. Discover why those issues matter for us and our day-to-day actions.

Notre engagement (Illustration accueil)



Ancrage local et international (Illustration accueil)

Local and international rooting

We are located in Besançon… with an international activity in more than 25 countries. We cultivate this dual attachment and we are proud of that!

They trust ERDIL

Client ERDIL : Stellantis (Logo)
The Customer Journey visualisation in Esatis allows us to put the concepts into context, at each step of the journey. It helps to tell the « client’s story », to know what they take away from their experience.
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Client ERDIL : Orange (Logo)
In contrast to a manual analysis, ERDIL analyses are constant, which is essential to be able to follow the evolution of our KPIs.
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Client ERDIL : LCL (Logo)
ERDIL analyses help us to identify what is important in the customer’s eyes. They have the advantage of being simple and spontaneous.
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Client ERDIL : SUEZ (Logo)
The L.I.S. visualisation is very insightful. We can zoom in on a number of verbatim which talk about the same concept and do a deep dive on points that they talk about less frequently but in a very negative way.
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Témoignages clients ERDIL (Illustration)