Marketing the best products, offering the best services, delivering the best experience or offering the best prices, this is no longer enough to make your company stand out. Your customers are increasingly well informed, are one step ahead with the latest technologies, and are ever more critical and demanding. They demand more in terms of ethics and transparency, and want to see your actions are aligned with the brand’s promises.
Employee’s expectations have changed too: finding meaning at work has become essential and many candidates are no longer prepared to accept just any old working conditions. They want to share common values with their company.
To address theses challenges, you have to demonstrate your commitment towards all of your stakeholders. This can only be achieved by putting the Voice of the Customer and Employee at the heart of your business strategy.
We have been specialising in the automatic semantic analysis of customer feedback for 15 years and can help you achieve this goal!
How can you transform the Voice of the Customer, Employees and all stakeholders into a source of added value for your company?
Since ERDIL was created in 2007, we have been at the service of brands helping them to gain a better understanding of their customers’ expectations or disappointments, and of their employee feedback.
Our solutions enable you to detect the reasons for satisfaction or disappointment and give you the opportunity to react accordingly.
Strong principles are in ERDIL’s DNA
A qualitative analysis combining artificial intelligence and the human expertise of our skilled linguists, who will support you throughout project. Our 15 years’ experience analysing millions of messages has proven that this combination is the most effective. It also guarantees better reactivity and traceability.
Esatis, an ergonomic output interface created in close collaboration with our clients. It enables our users to exploit analysis results optimally and to identify actionable levers. Esatis also includes a variety of tools which allow you to exploit the Voice of Customer further and detect weak signals which would go unnoticed with a manual analysis.
A day-to-day commitment (described in our code of ethics) to all of our stakeholders: clients, employees, partners, not to mention the consumers whose feedback we analyse. Our commitment is demonstrated in two important initiatives: our support and our CSR engagement.
The ERDIL story
Early stages of the feedback analysis project at the Université de Franche-Comté
Registration of ERDIL as a company
31 January 2007, ERDIL (Entreprise de Recherche et de Développement en Informatique et Linguistique) is officially created. Funding is raised from the Siparex group, one of France’s leading independent private equity groups. The first client honours the company with its confidence: Leroy Merlin, the leading company for home-improvement supplies in France.
Creation of ESATIS : output interface displaying analysis results
Esatis, a brand new output interface, is deployed for all our clients. Ergonomic, intuitive and dynamic, it models communication from customers as exploitable data for strategy makers and operational staff.
Following 20 % growth each year since 2011, ERDIL doubles its workforce and relocates to bigger offices!
Release of the Loyalty Impact Score (L.I.S.)
Release of an innovative indicator: the L.I.S. to identify what really impacts your customers’ satisfaction.
Completion of a new study on the level of customer focus in large corporations in France, in collaboration with IPSOS.
Building on the success of our User Groups, we now organise 5 events every year, indispensable for Customer Service professionals.
Release of the comments section conformity analysis solution
ERDIL continues to innovate with the introduction of its unique solution for the analysis of staff comments in your CRM databases.
This solution allows users to easily verify that stored data meets legal recommendations and requirements.
ERDIL celebrates its ten years!
Oh My Brève!: home to the Brèves de Verbatim
A new website: Oh My Brève! dedicated to our famous “Brèves de Verbatim”, inspired by the customer feedback we analyse. On the menu, the familiar linguistic pirouettes, orthographic slips and curious phrases but also two new categories: the spicy “-18” and DicOh, a fun and fanciful encyclopedia!
Change of sites
Two big changes for ERDIL in 2021! We become the proud owners of new offices, more spacious and suitable to our company’s growth. A new building accompanied by brand new communication with our revised logo and website!