Tendances de la Relation Client

Tendances de la Relation Client (Illustration)

Thierry Spencer, author of the Sens du Client blog and loyal host of our Panel Discussions, organises the annual Tendances de la Relation Client (Customer Relationship Trends), of which ERDIL has been a partner since 2018.
Through a half-day conference, customer relationship managers and professionals benefit from prospective elements on the next evolutions in Customer Relationship and Customer Experience.

Why you should take part in these events?

Customer experience is a concept that is redefined every day. Ensure the best customer experience means being attentive to consumption behaviours and emotions, mastering the available technology and being imaginative, creative.

The Tendances de la Relation Client enable to foresee all of those elements. Through his enlightened vision of the Customer Relationship sector, Thierry Spencer unveils a lot of ideas and reflection axis to explore for the Customer Relationship professionals.