The analysis of customer feedback is a real source of value for your company. So is the analysis of your employees’ feedback!
Why you should analyse your employee feedback
To ensure that your employees’ working conditions enable optimal performance of their activity and improve their well-being at work.
To gather their observations and ideas for improvements.
To compare the level of satisfaction reported by your employees with the real sentiment of your customers.
How can ERDIL help you to exploit feedback from your employees?
Gathering your employees' opinion about the satisfaction of your customers is essential in a continuous improvement process for customer satisfaction.
Employees in contact with customers are likely to overestimate their satisfaction. In this case, it's difficult to improve the satisfaction! To avoid this gap, you should understand your customers' expectations and gather the sentiment of your employees.
We support you in this process by analysing your customer and employee feedback. On Esatis, our output interface, you have access to many different tools and metrics.
Have you already set up employee surveys or feedback management tools?
We can support you in processing information and insights from the verbatim, and identifying the most important topics for your employees.