Improving customer satisfaction in the telecoms sector

Telecommunications are part of daily life for the vast majority of consumers.
Services provided by telecommunications companies are varied, in terms of the equipment, the subscriptions offered and network facilities, and are often a source of interaction with the customer.

Telecoms sector (Illustration)

Continuous listening and analysis of the Voice of the Customer in telecoms is a good way to monitor customer satisfaction and adapt the actions and trainings which are in place.

Our automatic semantic analysis solutions allow you to set alerts to detect “at-risk” customers.

Companies we support in the telecoms sector

Are you specialised in the telecoms field? Would you like to exploit the full value of your customer and employee feedback?