Improving customer satisfaction in the telecoms sector
Telecommunications are part of daily life for the vast majority of consumers.
Services provided by telecommunications companies are varied, in terms of the equipment, the subscriptions offered and network facilities, and are often a source of interaction with the customer.
Continuous listening and analysis of the Voice of the Customer in telecoms is a good way to monitor customer satisfaction and adapt the actions and trainings which are in place.
Our automatic semantic analysis solutions allow you to set alerts to detect “at-risk” customers.