Improving customer satisfaction in the services sector

Companies specialising in home services very often offer an personalised approach and custom services. The customer experience is therefore fundamental and collecting verbatim data is essential in order to identify the reasons for satisfaction and dissatisfaction.
Services sector (Illustration)

Voice of the Customer analysis enables brands specialised in home services to measure quality and performance of their service provisions. As a result, brands can also check whether their customer culture and associated processes are working, or if there is a need to raise awareness and provide more training.

Companies we support in the services sector

Are you specialised in the services sector? Would you like to exploit the full value of your customer and employee feedback?