Improving customer satisfaction in the energy and environment sector
Energy and environment is a key economic sector where the Voice of the Customer is paramount. This sector provides consumers with vital services such as water and energy distribution, electricity supply, maintenance of heating equipment and waste management.
For companies specialising in energy and the environment, the analysis of verbatim reports enables them to implement alerts identifying incidents and risks.
Our solutions also give companies the possibility to detect failings related to service delivery and call-outs, so that they can recontact their customers and implement corrective actions.