Focus on a concept : take a deep dive in the topics expressed by your customers
With this feature, you can get a detailed summary of the topic you want to explore in depth with just one click. In particular, you can visualise:
- The emotions associated with this topic
- The impact of this topic on customer loyalty or churn
- The impact of this topic on the various components of your network
Case study : Focus on the availability of staff
Your company has a contact centre or staff at your points of sale, and you collect feedback from your customers on this subject.
With a « Focus on the availability of staff », you will get all relevant and actionable data:
- Which emotions are caused by the availability or unavailability of your staff ?
- In which points of sale is the availability of staff praised and in which ones is it criticised?
- How much impact does the availability of staff have on the loyalty and the churn of your customers?
