Focus on your sites, offerings, touchpoints…

With Focus, you can get reports on customer satisfaction across various aspects of your business:

  • Your sites and network’s points of sale
  • The offers and products you sell
  • The touchpoints and different stages of your customer journey

View, compare, and improve the efficiency of your points of sale

Does your company have a network of points of sale (agencies, stores, dealerships, etc.) ? Would you like to know how your customers perceive them and which ones stand out?

With our “Focus on your sites” feature, you can instantly identify which entities in your network stand out.

By clicking on a specific agency (or store, dealership, depending on your project), you can immediately see why this site is better (or worse) perceived than the other entities.

This approach gives you the opportunity to implement continuous improvement processes, better train your field sales force, and improve their communication with your customers.

Want to get your whole network on board with the Voice of the Customer ?

Our E-Letters reports help you easily share relevant information and key insights with all your staff, from the Executive Committee to operational teams.

Discover the E-letters

Visualise your customers’ perceptions of your offers, touchpoints and other parameters

What do your customers think of your products or offers?

With our ‘Focus on your offerings’ feature, you can visualise customer feedback associated with your various offerings and understand why certain products are successful or less popular than others.

Which stages of the customer journey are well or poorly perceived by your customers ?

The ‘Focus on your Touchpoints’ feature gives you the opportunity to visualise which stages of your customer journey are pain points and which ones offer the best experience in the eyes of customers.

Focus : insights & features

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Discover our other solutions

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Customer feedback analysis
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