Custom reports
Our custom reports help you to better exploit the Voice of the Customer and get to the heart of the analysed data.
The custom reports enable you to explore more deeply the data analysis results displayed on our plateform Focus.
These reports take into account the particularities of your verbatim and your business sector in order to offer different types of tangible takeaways :
Combining our expertise in terms of data, linguistics and communication, our reports are a tailor-made visual aide, easy to understand and full of actionable insights.
Case studies : custom reports
Brand image report (commerce)
- Sector : Commerce/Distribution (Ready-to-wear)
- Period : 1 year of verbatim analysed
- Insights :
- Report on the customers’ image of the brand
- Identification of the most important points for customers
- Focus on the quality of reception
- Indicators :
- Volume of positive and negative messages
- Percentage of customers with a positive and negative impression of the brand
- Percentage of customers expressing enchantment and frustration
Brand image report (insurance)
- Sector : Insurance
- Period : 1 year of verbatim analysed
- Insights :
- Report on the customers’ image of the brand
- Identification of the most important points for customers
- Indicators :
- Volume of positive and negative messages
- Percentage of customers with a positive and negative impression of the brand
- List of topics detected and the percentage of customers with a positive or negative impression of these topics
Customer effort report
- Sector : Automobile
- Period : 1 year of verbatim analysed
- Area : 4 countries
- Insights :
- Report on the impact of customer effort on satisfaction
- Indicators :
- Example messages
Evolution of the opinion on delivery time
- Sector : Automobile
- Period : 2 years of verbatim analysed
- Insights :
- Customer perception of delivery times for new cars
- Indicators :
- Volume of positive and negative messages
- Loyalty Impact Score (priority areas)
- Topics with an impact on the perception of delivery times
Reasons customers perceive a lack of consideration
- Sector : Automobile
- Period : 1 year of verbatim analysed
- Insights :
- Topics raised by customers that don’t feel considered
- Indicators :
- Data analysis on a specific question from the survey as well as the associated score
- Targetting a score range
- Percentage of customers with a positive and negative impression of the consideration given
- Detection of linked topics and the percentage of customers with a positive and negative impression of them
Monthly evolution of overall customer satisfaction
- Sector : Automobile
- Period : 1 month of verbatim analysed
- Insights :
- Identification of the most important points for customers
- Circulation : Report displayed internally on client sites
- Indicators :
- Volume of positive and negative messages
- Percentage of customers with a positive and negative impression of the brand
- Top 3 most complimented and most criticised topics
- Topic generating the most enchantment
- Topics with an impact on customer loyalty
- Identification of churn risk and the topics with an impact on this risk
