All4Customer Paris 2026

ERDIL will be present at the 2026 All4Customer Paris salon! It will be our pleasure to meet you once again at our stand G65 and during our conference which will be held on Tuesday 24^th March from 10 am to 10:45 am and which will feature the testimonial of Anne-Marie Quina, Customer Experience Director at Roole.

In this ERDIL – Roole masterclass, you will discover how Roole, has moved from simply measuring customer feedback to implementing a genuine and sustainable engagement strategy.

Through the testimony of Anne-Marie Quina, Customer Experience Director, you will learn about the steps that enabled Roole to transform every piece of customer feedback — whether explicit or more subtle — into concrete improvements, thanks to continuous, multi-channel and operational listening.

From the detailed verbatim analysis carried out by ERDIL to the cross-functional mobilisation of teams, the Voice of the Customer spreads across the entire customer journey and strengthens both member loyalty and employee engagement. Discover which insights to exploit and which pitfalls to avoid to make the Voice of the Customer a success!

To participate in the event, request your badge and register for our masterclass on the All4Customer Salon website !