2024 All4Customer Paris salon

Driving the Voice of the Customer companywide with Renault


From 26 to 28 March 2024


Paris – Porte de Versailles
Stand F81

We were present at the All4Customer Paris 2024 and it was our pleasure to meet you once again at our stand, or during our masterclass alongside our client Renault, which featured feedback from Vincent Richez, Director of the Customer Experience Department at Renault.

Driving the Voice of the Customer companywide, with feedback from Renault

This year, we provided you with the opportunity to discover firsthand how a company such as Renault was using customer verbatim and broadcasted the Voice of the Customer throughout its entire service network.

An overcrowed room more than demonstrated the interest of an audience, which had showed up numerously and from the salon’s very first hours! As a matter of fact, we regretted that all invitees could not attend the masterclass. The amount of headphones – with which the conference’s audio was relayed – had proved insufficient.

Several extracts of the masterclass are provided below for those who couldn’t attend the conference. You can also contact us to receive the full conference report.

Highlight of the other conferences

The All4Customer salon also features numerous highly interesting plenary talks conducted by high-profile speakers. We’ve selected a few of these highlights, extracted from 2 talks we have attended: “Multinational benchmarking of claims and complaints“, led by the AMARC and “Get the best out of generative IA for customers and collaborators“.

“Multinational benchmarking of claims and complaints”, by the AMARC

Three companies took part to this conference: the Automobile Club du Luxembourg, Orange and BNP Paribas.

« Get the best out of generative IA for customers and collaborators »

This conference was punctuated by feedback from Best Western, Edenred and Groupama.

To wrap it up, a brand new name for the salon (a farewell to the Stratégie Clients salon) which nevertheless offered many intense and high-quality interventions (especially Tuesday and Wednesday)! We’ll be there for the 2025 edition on April 1, 2 and 3!