2019 Panel Discussion

Keys to a fluid use of the Voice of the Customer


Thursday 16 May 2019

Reception from 3:30pm


Four Seasons Hotel George V
75 008 Paris

Photo of ERDIL's 2019 Panel Discussion speakers: Century 21, SUEZ and Toyota

Led by Thierry Spencer, loyal facilitator of the event, ERDIL’s 2019 Panel Discussion was punctuated by the three speakers’ feedback:

– Marie-Caroline Martin, Customer Relationship Director at Century 21
– Hélène Vay, Customer Relationship Centre Director at Toyota France
– Karine Boudia, Customer Satisfaction Manager at SUEZ

The gathered feedback enabled the drawing up of the contours of Voice of the Customer management within companies specialising in different sectors. Four major topics were addressed during discussions:

– Corporate culture
– Tools for customer listening, ie verbatim sources
– Goals of Voice of the Customer analysis
– Uses of feedback analysis

You couldn’t come to our event? You can contact us to get the 2019 Panel Discussion report.