2015 Panel Discussion

2011-2015: the evolution of customer listening within large-scale companies


Tuesday 19 May 2015


Four Seasons Hotel George V
75 008 Paris

Photo of ERDIL's 2015 Panel Discussion speakers, from the left to the right: Thierry SPENCER, Emmanuel SANTONI, Carole POMMOIS, Séverine VIENNEY, Guillaume ROBARDET, Christine PEYRAUD-MAGNIN

Our 2015 Panel Discussion was the opportunity to look back at the results of our survey made in partnership with IPSOS: « 2011-2015: evolution of listening to the customer in big companies »!

We would like to thank Thierry Spencer, our loyal animator , as well as all the speakers for the event:

  • Christine PEYRAUD-MAGNIN, Head of Customer Surveys at Echangeur by BNP Paribas Personal Finance
  • Carole POMMOIS, International CSI project manager at Stellantis  (formerly PSA Peugeot Citroën)
  • Emmanuel SANTONI, Counselor at AMARC
  • Marie-Paule BAYOL, Deputy Managing Director at IPSOS CX