2016 Panel Discussion

Three speakers took the floor at our 2016 Panel Discussion, led by Thierry Spencer:

• Laurence Lemeau, Studies and Customer Experience Director at BMW
• Eric Bendicho, B2B Customer Excellence Director at Orange
• Sébastien Bordier, Service Provider Supervisor at iDTGV

This event was an opportunity for all the participants to reflect on several key issues regarding Customer Relationship and Focus:

• “How to encourage client expression?”
• “What are the trends and changes that are to be expected for customer relationship jobs?”
• “What have you been learning when listening to your customers?”
• “Which follow-up actions have you set up for your customers?”
• “What concrete insights could be extracted from customer feedback analysis?”

Our special thanks go to our four speakers for their availability and the quality of their interventions as well as all participants for their presence and their obvious curiosity!

The event report is also available on request through our contact form. Don’t hesitate to ask for it!