Panel Discussion 2017

How to exploit the language of your customers?


Thursday 18 May 2017

Reception from 3:30pm


Four Seasons Hotel George V
75 008 Paris

ERDIL's 2017 Panel Discussion : How to exploit the language of your customers? (Speakers' photo)

Orchestrated by Thierry Spencer, our 2017 Panel Discussion has brought together three speakers:

  • Servane Mischler, Voice of the Customer Manager at La Française des Jeux
  • Olivier Priester, Eau France Customer Project Manager at SUEZ
  • Catherine Rucki-Lasnon, Customer Relationship Centre Manager at Groupe Henner

The feedback allow to discover practices and concrete results linked to Voice of the Customer semantic analysis, dealing with the following topics:

  • Company Culture and Voice of the Customer
  • Strategies and tools used for listening to the customer
  • Nature of the exchanges, verbatim’s content and processes
  • Voice of the Customer exploitation