2014 Panel Discussion

Led by Thierry Spencer, Associate Director of the Académie du Service, our 2014 Panel Discussion outlined three examples of customer listening tools deployment through automatic feedback analysis, as presented by our different speakers of the day:

• Élise COULANGE – Head of the Monitoring Listening Studies at ENGIE (formerly GDF Suez)
• Joël EICH – Professional/SME Clients Satisfaction Project Director at Orange
• Benjamin HADDAD – Quality Management Methods and Budget Director at Groupama