2014 Panel Discussion

Large-scale companies and complex sectors: the challenges of customer listening


Tuesday 13 May 2014


Four Seasons Hotel George V
75 008 Paris

2014 Panel Discussion (Speakers' photo)

Led by Thierry Spencer, Associate Director of the Académie du Service, our 2014 Panel Discussion outlined three examples of customer listening tools deployment through automatic feedback analysis, as presented by our different speakers of the day:

  • Élise COULANGE – Head of the Monitoring Listening Studies at ENGIE (formerly GDF Suez)
  • Joël EICH – Professional/SME Clients Satisfaction Project Director at Orange
  • Benjamin HADDAD – Quality Management Methods and Budget Director at Groupama