2018 Panel Discussion

Led by Thierry Spencer, our usual “master of ceremonies” for the Panel Discussions, the floor was shared between three customer relationship managers:

– Catherine Monghal, Quality, Training, Studies – Europe Customer Service Director at Meetic
– Gwenn Rio, Customer Relationship Center Director at Raja
– Laurence Chouvet, Customer Knowledge Manager at UCPA

The various testimonials provided a detailed overview of different aspects pertaining to customer focus and verbatim analysis, with prominent topics being:

– Tools for customer listening, sources of verbatim
– Goals of feedback analysis
– Uses of verbatim analysis
– Upcoming challenges and projects within the different companies

You couldn’t come to our event? You can contact us to get the 2018 Panel Discussion report.