What are the ingredients involved in providing the best service to customers?
How can a company transition from manufacturing products towards providing services and successful experiences?
How can verbatim analysis improve customer experience during home visits?
To address these issues, three speakers came to share their experience:
- Gaëtan Maillet, Customer / Collaborator Experience Project Manager at Decathlon
- Delphine Martin, Voice of the Customer Manager at HomeServe
- Vanina Poirier, Customer Service Director at O2
As each year, our 2021 Panel Discussion was organised in partnership with the AMARC association and Thierry Spencer, author of the Sens du Client blog and our event’s loyal facilitator.