2013 Panel Discussion

Best practices in customer listening and complaint handling


Wednesday 3 April 2013

Reception from 3:30pm


Four Seasons Hotel George V
75 008 Paris

Four Seasons Hotel George V - ERDIL's February 2023 Panel Discussion (Photo)

This panel discussion led by Thierry Spencer, marketing vice-president of Testntrust and author of the Sens du Client blog, brought together three speakers:

  • Éric Borca, Customer Journey Performance Manager at Orange
  • Caroline Hivernat, Customer Focus & NPS Strategy Manager at LCL
  • Samuel Terlier, Voice of the Customer Manager at Stellantis (formerly Groupe PSA)