2026 Panel Discussion
Irritants, emotions & customer relationship
Date
Friday 5 June 2026
Admission starting at 2 pm
Location
Pavillon Élysée Té
10, avenue des Champs-Élysées, Paris 8e
Along with our partner the AMARC, we invite you to our upcoming “Panel Discussion”, which will be taking place on Friday 5 June 2026 at the Pavillon Élysée Té!
Irritants, emotions & customer relationship
At this 2026 Panel Discussion, we are pleased to present the insights of three speakers from a wide range of backgrounds
- Laurent Pelletier, Head of Customer Care, Interflora
- Melika Venot, Quality and Studies Director, OGF
- Général Frédéric Monin, Project Officer, Inspection Générale de la Gendarmerie Nationale
To kick off our Panel Discussion, we’ll also share a roundup of the most frustrating situations, drawn from the posts in our « Ça m’agaaaace » series in 2025! If you haven’t yet responded to this survey, you can still do so via our online questionnaire (in French)!
Agenda:
- 2 pm – 2.30 pm: Reception and coffee
- 2.30 pm – 2.45 pm: Panel Discussion, Introduction of the speakers and presentation of the study results.
- 2.45 pm – 4.15 pm: Panel Discussion, feedback
- 4.15 pm – 4.30 pm: Panel Discussion, Q&A with the audience
Mandatory reservation through the form below or by contacting us at +33 3 81 25 29 86 or +33 7 49 69 35 02 (limited admission event, reserved to companies providing customer support services)
Discover all the editions of ERDIL’s Panel Discussions
Discover all the editions of ERDIL’s Panel Discussions
